{"id":8131,"date":"2022-11-16T10:14:53","date_gmt":"2022-11-16T08:14:53","guid":{"rendered":"https:\/\/eximbank-dev.azurewebsites.net\/?p=8131"},"modified":"2023-05-11T10:50:41","modified_gmt":"2023-05-11T08:50:41","slug":"customer-support-and-emergency-services","status":"publish","type":"post","link":"https:\/\/www.eximbank.ro\/en\/2022\/11\/16\/customer-support-and-emergency-services\/","title":{"rendered":"Customer support and emergency services"},"content":{"rendered":"<p><strong>Tel:\u00a0<\/strong>+4021 304 81 00<strong>,\u00a0<\/strong>24 hours \u2013 7 days per week;<\/p>\n<p><strong>E-mail<\/strong>:\u00a0<a href=\"mailto:suport.carduri@eximbank.ro\"><strong>suport.card@eximbank.ro<\/strong><\/a><\/p>\n<p><strong>Assistance services available cards:<\/strong><\/p>\n<table style=\"width: 66.5632%; height: 536px;\">\n<tbody>\n<tr style=\"height: 48px;\">\n<th style=\"height: 48px;\"><strong>Description ATM<\/strong><\/th>\n<th style=\"height: 48px;\"><strong>Call centre<\/strong><\/th>\n<th style=\"height: 48px;\"><strong>Branch<\/strong><\/th>\n<th style=\"height: 48px;\"><strong>ATM<\/strong><\/th>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Enable\/cancel\/modify the SMS Alert service<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 80px;\">\n<td style=\"height: 80px;\">Blocking and replacing the lost\/ stolen cardor in case of suspicion of fraud<\/td>\n<td style=\"height: 80px;\">*<\/td>\n<td style=\"height: 80px;\">*<\/td>\n<td style=\"height: 80px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Replacement of the damaged card\/name change<\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Re-issuing pin password<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Change pin password<\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\">*<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Reset pin password<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Temporary blocking\/unblocking of the card<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Unlock the card after entering the PIN password wrongly<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Enabling\/deactivating the possibility of performing internet transaction<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Update demographic data<\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Generation of mini-extras with the last 10 transactions<\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\">*<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Changing transactional limits\/Changing current account with debit card access<\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Balance query<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\">*<\/td>\n<\/tr>\n<tr style=\"height: 48px;\">\n<td style=\"height: 48px;\">Request information about transactions posted in the account, <span style=\"font-family: inherit; font-size: inherit;\">authorized, unauthorized<\/span><\/td>\n<td style=\"height: 48px;\">*<\/td>\n<td style=\"height: 48px;\">*<\/td>\n<td style=\"height: 48px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Card functionality information, card benefits<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Renew your card before it expires<\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Card waiver<\/td>\n<td style=\"height: 24px;\"><\/td>\n<td style=\"height: 24px;\">*<\/td>\n<td style=\"height: 24px;\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li style=\"text-align: justify;\"><strong>Emergency services during travels abroad:<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\">If you are abroad and you can no longer use the card (it is lost\/stolen\/damaged), we are here for you offering emergency services:<br \/>\n\u2013\u00a0<strong>emergency cash release<\/strong>: \u00a0we quickly make available for you a cash amount (minimum USD 100);<br \/>\n\u2013\u00a0<strong>virtual payment:<\/strong>\u00a0making a single cardless payment; in this way you can pay in emergency cases: hotel services, restaurant meals, rented car, medical services;<br \/>\n\u2013\u00a0<strong>report of lost\/stolen card:<\/strong>\u00a0call and announce the lost\/stolen card to be blocked; in this way you will not be held accountable for the possible unauthorized transactions performed with the respective card;<\/p>\n<p style=\"text-align: justify;\"><strong>Request the above services on phone +40 21.304.81.00.<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<th><strong>FEES FOR EMERGENCY MASTERCARD SERVICES <\/strong><\/p>\n<p><strong>DURING TRAVELS ABROAD<\/strong><\/th>\n<th><strong>Standard Mastercard<\/strong><\/th>\n<th><strong>World Mastercard<\/strong><\/th>\n<\/tr>\n<tr>\n<td>Reporting lost\/stolen card<\/td>\n<td>35 EUR<\/td>\n<td>35 EUR<\/td>\n<\/tr>\n<tr>\n<td>Emergency cash release<\/td>\n<td>100 EUR<\/td>\n<td>100 EUR<\/td>\n<\/tr>\n<tr>\n<td>Unique virtual payment (Virtual Concierge)<\/td>\n<td>130 EUR<\/td>\n<td>130 EUR<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a href=\"https:\/\/www.eximbank.ro\/wp-content\/uploads\/2022\/11\/Scrisoare-pentru-refuz-la-plata-1.pdf\" target=\"_blank\" rel=\"noopener\"><u>Payment refuse letter<\/u><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tel:\u00a0+4021 304 81 00,\u00a024 hours \u2013 7 days per week; E-mail:\u00a0suport.card@eximbank.ro Assistance services available cards: Description ATM Call centre Branch ATM Enable\/cancel\/modify the SMS Alert service * * Blocking and replacing the lost\/ stolen cardor in case of suspicion of fraud * * Replacement of the damaged card\/name change * Re-issuing pin password * * [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[233],"tags":[],"class_list":["post-8131","post","type-post","status-publish","format-standard","hentry","category-useful-info-cards"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer support and emergency services - Exim - Banca Romaneasca<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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