Customer support and emergency services
Tel: +4021 304 81 00, 24 hours – 7 days per week;
E-mail: suport.card@eximbank.ro
Assistance services available cards:
| Description ATM | Call centre | Branch | ATM |
|---|---|---|---|
| Enable/cancel/modify the SMS Alert service | * | * | |
| Blocking and replacing the lost/ stolen cardor in case of suspicion of fraud | * | * | |
| Replacement of the damaged card/name change | * | ||
| Re-issuing pin password | * | * | |
| Change pin password | * | ||
| Reset pin password | * | ||
| Temporary blocking/unblocking of the card | * | ||
| Unlock the card after entering the PIN password wrongly | * | * | |
| Enabling/deactivating the possibility of performing internet transaction | * | * | |
| Update demographic data | * | ||
| Generation of mini-extras with the last 10 transactions | * | ||
| Changing transactional limits/Changing current account with debit card access | * | ||
| Balance query | * | * | |
| Request information about transactions posted in the account, authorized, unauthorized | * | * | |
| Card functionality information, card benefits | * | * | |
| Renew your card before it expires | * | ||
| Card waiver | * |
- Emergency services during travels abroad:
If you are abroad and you can no longer use the card (it is lost/stolen/damaged), we are here for you offering emergency services:
– emergency cash release: we quickly make available for you a cash amount (minimum USD 100);
– virtual payment: making a single cardless payment; in this way you can pay in emergency cases: hotel services, restaurant meals, rented car, medical services;
– report of lost/stolen card: call and announce the lost/stolen card to be blocked; in this way you will not be held accountable for the possible unauthorized transactions performed with the respective card;
Request the above services on phone +40 21.304.81.00.
| FEES FOR EMERGENCY MASTERCARD SERVICES
DURING TRAVELS ABROAD |
Standard Mastercard | World Mastercard |
|---|---|---|
| Reporting lost/stolen card | 35 EUR | 35 EUR |
| Emergency cash release | 100 EUR | 100 EUR |
| Unique virtual payment (Virtual Concierge) | 130 EUR | 130 EUR |